Rude, unapproachable, and downright nasty. Security is another area that needs a good kick in the pants. When they do decide to wait on you, they do it at their leisure and with condescension. From the cashiers to the cooks to management, they are rude and surly. But they don't even compare with the crew in the snack bar. The whole crew is very slow and more concerned with other incidentals than helping the customer. Jill especially needs some customer service training. The people at the player's club have been there since I have been going and are as rude today as they were when it first opened. The bad part is that there is no idea what customer service means. All in all we had a good time and if in the area again would definitely stop by.Ĭasino is small but well kept up with new machines every few months. Also they don't require you to add cash to your players card like they do at Turning Stone (Hate That!!). The staff was very nice and there was no problem getting on a game we wanted to play. They have a small buffet which we did not try. It's great if you make a mistake throwing away cards but it's not real video poker. Not sure why but no matter what cards you hold, the machine is going to pay you or not pay you depending where the machine is in its computer payout cycle. If you have a winning hand there is no way you can lose even if you throw away cards you should keep.

The only complaint, being a video poker player, is that the machines are not true video poker games. Guess my opinion of Vernon was also influenced by taking home cash! In fact all that was lost at Turning Stone was won back plus more. It was great to see the same games that I normally play at Tioga. Good variety of games and the machines seemed to payout much better than our experience at Turning Stone. All of the video slots are new or updated. This casino is a clone of Tioga Downs but just smaller. Maybe it gets more active during race season but there were not many people playing slots the day we were there. It's attached to a hotel that is on the race track grounds. The facility looks more like a warehouse than a flashy gaming facility. There is not much to look at when you enter the casino grounds. Being that we live in the Southern Tier of NY I've been to their sister casino, Tioga Downs, many times. To be honest we were very disappointed with Turning Stone's casino so decided to try our luck at the much smaller 'slot' casino. My wife and I went to Vernon Downs Casino ironically after our stay at nearby Turning Stone.

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